PRIVACY POLICY
Last Updated: May 2026
At OH & CO ("we", "us", "our"), we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, purchase products from us, subscribe to our marketing communications, or otherwise interact with us.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. COMPLIANCE WITH AUSTRALIAN PRIVACY LAWS
OH & CO is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. PERSONAL INFORMATION WE COLLECT
When you visit our website or place an order, we may collect the following information:
• Name
• Billing and shipping address
• Email address
• Phone number
• Payment information
• Order history
• Device information
• IP address
• Browser information
• Website usage data
• Marketing preferences
We collect information directly from you when you:
• Place an order
• Create an account
• Subscribe to our emails
• Contact us
• Enter promotions or giveaways
• Leave reviews or feedback
3. HOW WE USE YOUR INFORMATION
We use your personal information to:
• Process and fulfil orders
• Provide customer support
• Deliver products and services
• Communicate about your order
• Process payments
• Improve our website and customer experience
• Detect fraud and security issues
• Send marketing communications (where permitted)
• Comply with legal obligations
4. MARKETING COMMUNICATIONS
If you subscribe to our mailing list or provide consent, we may send you marketing emails regarding:
• New product launches
• Promotions and sales
• Special offers
• Brand updates
• News and events
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
5. COOKIES AND WEBSITE TECHNOLOGIES
Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our website.
Cookies may be used to:
• Remember your preferences
• Analyse website traffic
• Improve website functionality
• Deliver relevant advertising
You may disable cookies through your browser settings, however some features of our website may not function correctly.
We may use third-party analytics and advertising tools, including services provided by Google, Meta and Shopify, to better understand website usage, improve our marketing activities and deliver relevant advertising.
These providers may collect information through cookies and similar technologies in accordance with their own privacy policies.
6. SHOPIFY AND THIRD-PARTY SERVICE PROVIDERS
Our store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.
We may share information with trusted third-party providers including:
• Shopify
• Payment processors
• Shipping and courier providers
• Email marketing platforms
• Analytics providers
• Fraud prevention services
These providers only receive information necessary to perform their services and are required to protect your information.
7. NTERNATIONAL DATA TRANSFERS
Some of our service providers may store or process personal information outside Australia.
By using our website, you acknowledge that your information may be transferred, processed and stored in countries outside Australia where privacy laws may differ from Australian laws.
We take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy obligations where required by law.
8. DATA SECURITY
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
While no method of transmission over the internet is completely secure, we implement industry-standard security measures to help protect your information.
9. DATA RETENTION
We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy, including providing products and services, complying with legal obligations, resolving disputes and enforcing our agreements.
When personal information is no longer required, we take reasonable steps to securely destroy or de-identify the information.
10. CHILDREN'S PRIVACY
While our products are designed for children, our website is intended for use by parents, guardians and adults.
We do not knowingly collect personal information directly from children.
If you believe a child has provided personal information to us, please contact us and we will take reasonable steps to investigate and, where appropriate, remove that information.
11. YOUR PRIVACY RIGHTS
You may have the right to:
• Request access to your personal information
• Request correction of inaccurate information
• Withdraw consent to marketing communications
• Request deletion of information where applicable
• Make a privacy complaint
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before providing access to or correcting personal information.
12. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements or services.
Any updates will be published on this page with an updated revision date.
Your continued use of our website following any changes constitutes acceptance of the revised Privacy Policy.
14. CONTACT US
If you have questions about this Privacy Policy, wish to access your information, or would like to make a privacy complaint, please contact us:
OH & CO
Email: info@ohandcokids.com
ABN: 52 687 982 912
Website: www.ohandcokids.com
If you have a privacy complaint, please contact us in writing using the details above.
We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.